If your business relies on IT support, you’ve likely encountered TeamViewer as a remote access solution. While widely used, TeamViewer has its share of drawbacks, including security issues and high costs. In this blog, we’ll discuss why many IT leaders are switching to GoTo Resolve, a more secure, cost-effective, and user-friendly alternative, provided by 4th Platform.
Understanding TeamViewer
TeamViewer is a remote IT support tool designed primarily for large enterprises, allowing users to manage and repair devices like laptops, desktops, and tablets. However, its high cost and limited scalability make it less suitable for small and medium-sized businesses (SMBs).
Moreover, TeamViewer’s core functionality focuses on remote device access and support. To cover comprehensive IT management needs, users must purchase additional add-ons, resulting in a disjointed and expensive solution.
Common Issues with TeamViewer
Despite its popularity, TeamViewer has faced several issues that have driven customers to seek alternatives. Here are some of the main complaints:
Security Breaches
TeamViewer experienced a significant security breach in 2016, which was not disclosed until 2018. Although the company claimed no customer data was compromised, subsequent reports revealed that data theft did occur, causing financial losses for some users.
Additionally, TeamViewer has faced other security issues related to password compromises and flaws in its end-user app, which have damaged its reputation for security.
High Additional Costs
TeamViewer’s basic package lacks several essential features, which must be purchased separately. For instance, Single Sign-On (SSO) requires an upgrade to the enterprise tier, and the mass installer for unattended access is only available on corporate and enterprise levels. These additional costs make TeamViewer an expensive option, particularly for SMBs.
Furthermore, critical features like mobile support and remote monitoring and management (RMM) are add-ons, significantly increasing the overall cost and complexity of the solution.
Poor User Experience
Customers have reported difficulties starting support sessions with TeamViewer. The QuickSupport app for mobile devices often malfunctions, and IT agents cannot access devices running older versions of the software. This places the burden on end-users to keep their software updated, leading to frustration and slower support times.
These issues highlight why TeamViewer is often seen as cumbersome, especially for non-tech-savvy users, resulting in longer resolution times and missed service targets.
Given these problems, it’s no surprise that businesses are turning to more secure, affordable, and reliable alternatives like GoTo Resolve, offered by 4th Platform.
Introducing GoTo Resolve
GoTo Resolve is an all-in-one IT support solution that combines remote monitoring and management, remote access, support, ticketing, and automation into a single, easy-to-use platform. This comprehensive approach eliminates the need for additional purchases, making it a more efficient and cost-effective option.
Why Choose GoTo Resolve Over TeamViewer?
Here are the top reasons why IT professionals prefer GoTo Resolve from 4th Platform:
- Enhanced Security
GoTo Resolve is the first IT support solution to offer zero trust security, requiring all users to be authenticated and regularly verified before gaining access. Importantly, GoTo Resolve does not store customers’ signature keys, ensuring that even in the event of a breach, customer devices remain secure.
Unique session codes and a run-only applet for ad-hoc remote sessions further enhance security, providing peace of mind that devices and data are protected from malicious threats.
- Ease of Use
GoTo Resolve offers seamless remote support connections through PIN codes, quick links, customised join emails, and more, ensuring a smooth experience even for non-tech-savvy users. Unlike TeamViewer, there are no compatibility issues between different versions, making upgrades and integrations straightforward.
Trusted review site G2 has rated GoTo Resolve higher than TeamViewer in ease of administration, quality of support, and business partnership, demonstrating its superiority in user experience.
- Integrated Functionality
GoTo Resolve’s all-in-one plans include remote monitoring and management features such as patch management, antivirus management, IT automation, helpdesk, and asset management. These features come as standard, eliminating the need for costly add-ons and complex integrations.
This comprehensive approach offers exceptional value, reducing the need for multiple IT tools and simplifying management. It also minimises training requirements for new agents and lowers overall management costs compared to building an independent tech stack.
Benefits of Choosing GoTo Resolve with 4th Platform
When you choose a GoTo Resolve plan from 4th Platform, you benefit from:
-All features and functionality under your chosen tier for a flat fee, with no hidden charges
-24/7 support from our UK-based, award-winning customer support team
-Access to training videos, help guides, and best practices through the GoTo knowledge base
GoTo Resolve offers four plans: Standard, Premium, Remote Support, and Remote Access, each tailored to different business needs. Our most popular tier, GoTo Resolve Standard, includes unlimited remote sessions and ticketing, one agent account with full access to remote monitoring and management features, and support for up to 25 devices. It also features remote execution, allowing agents to manage automated PowerShell commands across multiple computers without user interaction.
Experience GoTo Resolve Today
If you’ve been relying on TeamViewer for IT support, it’s time to consider a better option. Explore GoTo Resolve through 4th Platform and discover a more secure, cost-effective, and user-friendly solution.
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