This morning, a security update from CrowdStrike caused an unexpected issue on Windows devices, leading to a Blue Screen of Death (BSOD) for many users. Although CrowdStrike has halted the update rollout, immediate action is required if you encounter this problem. Here’s what you need to know and do.
What Happened?
CrowdStrike’s recent security update inadvertently caused Windows devices to hang, resulting in a Blue Screen error. The update has been paused, but users affected by this issue need to take specific steps to restore their devices to normal operation.
Steps to Resolve the Issue on Windows Devices
If you encounter the Blue Screen on your Windows device, follow these steps to resolve the issue:
- Boot Windows into Safe Mode or Windows Recovery Environment (WRE).
- Navigate to:
C:\Windows\System32\drivers\CrowdStrike - Locate and delete the file matching:
C-00000291*.sys - Reboot your device normally.
Steps for AWS and Azure Users
For those using AWS and Azure, Microsoft has advised the following steps to restore from backup files. Alternatively, you can attempt to repair the OS disk offline using these instructions:
- Attach an unmanaged disk to a VM for offline repair.
- For encrypted disks, follow the additional instructions for unlocking an encrypted disk for offline repair.
- Once the disk is attached, delete the following file:
Windows/System/System32/Drivers/CrowdStrike/C00000291*.sys - Reattach the disk to the original VM.
For detailed instructions and further reading, please refer to this Forbes article.
Need Help?
If you encounter any issues or have questions, our expert team is here to assist you. Please do not hesitate to contact us.
In November 2024, cybersecurity experts uncovered a sophisticated attack method known as “SEO poisoning,” where cybercriminals manipulate search engine results to distribute malware. A
In today’s increasingly connected world, the security of your wireless network is more crucial than ever. As a reseller of WatchGuard products, 4th Platform
Since 2020, working from home (WFH) has become commonplace. In the wake of the COVID-19 pandemic, almost every company had to switch their traditionally
In the digital age, establishing a strong online presence is more critical than ever. One of the key components in achieving this is a
In today’s digital age, the healthcare sector faces increasing threats from cyber attacks. The UK healthcare system, known for its comprehensive and inclusive nature,
According to councillors, Cheshire East Council should prepare for cyber-attacks by playing out scenarios. Why has Cheshire East Council acted this way? This is
A cyber-attack caused a global outage to Outlook and the popular video game Minecraft, Microsoft confirms. The technology company confirms that the issue “has
If your business relies on IT support, you’ve likely encountered TeamViewer as a remote access solution. While widely used, TeamViewer has its share of
In today’s first King’s Speech under the new Labour Government, King Charles III announced plans to establish appropriate legislation for developing the most powerful
Cybersecurity and the King’s Speech: New Laws to Protect the NHS and MODNew laws to protect the NHS and MOD will be announced in
