Motorola Aided by GoTo's Remote Support
Motorola, a global telecommunications powerhouse, is dedicated to enhancing lives through the magic of mobility.
The Issue
Miscommunication between customers and support agents due to differing interpretations of issues. Language barriers compounding the misunderstanding of problems. Lack of direct visibility into the customer’s issues, leading to prolonged resolution times.
The Solution
To address these challenges, Motorola adopted GoTo’s Rescue remote support and Rescue Lens video support solutions. These tools enabled Motorola’s support team to see exactly what their customers were experiencing, either on their device screens or through live video sharing. This direct visibility eliminated misunderstandings and language barriers, allowing for quicker and more effective problem resolution.
Expert View
GoTo’s remote support solutions have revolutionised Motorola’s customer service approach, breaking down communication barriers and significantly improving resolution efficiency. By leveraging GoTo’s innovative technology, Motorola continues to uphold its mission of transforming lives through mobility while maintaining a high standard of customer support.
